FAQs
Q: Is the jewelry hand-made?
Definitely! We proudly say that all of our jewelry is hand-made and carefully crafted for every customer who buys it.
Q: Can I return the jewelry I bought?
Our pieces are specially made for you, so unfortunately you cannot return the products. Only if the pieces have quality problems or are damaged due to the delivery, we will sincerely rearrange a new delivery for you.
Q: Where can the jewelry ship to and how long can I receive it?
We provide worldwide shipping and make sure customers all around the world who like our jewelry could buy our products! After you make the payment, you will wait about 7-30 days to receive your package. Due to the COVID-19, the global shipments may be delayed. Thank you for your understanding and patient waiting!
Q: I have other questions that are not listed in the FAQs!
If you would like to consult with any other questions such as emergent needs or specific requirements, please contact us via our email: jalykuen@gmail.com!